x44 Privacy Policy –
How We Handle Your Personal Data

1. Introduction

This Privacy Policy applies to all users of the x44 platform, accessible via the website at x44.st and through the x44 mobile application. When we refer to "x44", "we", "us" or "our" in this document, we mean the x44 platform operator. When we refer to "you" or "your", we mean the individual who accesses or uses the x44 platform.

We understand that privacy matters to people, particularly when it comes to an online platform that handles financial transactions and personal identity information. This policy is written to be straightforward and easy to understand. If anything is unclear after reading it, you can always reach out to the support team for clarification.

By creating an account on x44 and using the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the x44 Terms and Conditions, which govern your overall use of the platform.

2. Data We Collect

x44 collects personal data that falls into the following categories. We only collect what is reasonably necessary for operating a secure and functional platform.

We do not collect sensitive categories of personal data such as racial or ethnic origin, health information, political opinions or biometric data beyond what is contained in standard identity documents submitted for verification purposes.

3. How We Collect Your Data

Personal data is collected through the following means:

• Direct registration: When you create your x44 account, you provide your name, contact details and date of birth directly.
• Verification submissions: When you submit identity documents or payment method proof as part of the account verification process.
• Platform activity: Data is generated automatically as you use the platform – games played, bets placed, deposits and withdrawals made.
• Device and browser data: Technical information such as your IP address, device type and browser version is collected automatically when you access x44.
• Support interactions: When you contact the x44 support team via live chat or any other channel, the content of those interactions is recorded.
• Cookies and similar technologies: As described in Section 7, cookies collect certain usage data when you browse the x44 platform.

4. How We Use Your Data

The personal data x44 holds about you is used for the following purposes:

Account Operation

Your identity and contact data is used to create and maintain your x44 account, authenticate your login sessions and ensure your account is accessible only to you. This is the core purpose for which most personal data is collected.

Processing Transactions

Financial data including your JazzCash, Easypaisa, Raast or bank account details is used solely for the purpose of processing deposits and withdrawals in PKR. Transaction records are maintained for account history and dispute resolution purposes.

Identity Verification

Verification documents are used to confirm that you are who you say you are and that you meet the eligibility requirements to use x44. This includes confirming that you are at least 18 years of age and that your payment methods are legitimately yours.

Security and Fraud Prevention

Technical data including IP addresses and device information is used to identify and prevent fraudulent activity, detect unusual account behaviour and protect both you and the platform from security threats. If our systems flag unusual activity on your account, we may temporarily restrict access pending a review.

Customer Support

Communications data from your support interactions is used to resolve your queries and improve the quality of our support service. Support logs may be reviewed internally for training and quality purposes.

Responsible Gaming

Usage data including session duration, betting frequency and deposit patterns may be used to monitor for signs of problematic gaming behaviour and to ensure that responsible gaming tools are presented to users who may benefit from them.

Platform Improvement

Aggregated and anonymised usage data may be used to understand how the platform is used and to guide decisions about new features, content additions and interface improvements. This data is analysed at an aggregate level and does not identify individual users.

5. Sharing Your Data

x44 does not sell your personal data. We may share your data with third parties only in the circumstances described below:

• Payment processors: Your financial data is shared with the payment service providers that process your deposits and withdrawals – including JazzCash, Easypaisa, Raast and partner banking institutions. These processors operate under their own privacy and security standards.
• Identity verification providers: Third-party KYC and identity verification services may receive copies of the documents you submit for account verification. These providers are bound by strict data handling agreements.
• Technology service providers: Companies that provide infrastructure, hosting, analytics or security services to x44 may process certain data as part of delivering those services. They act on our instructions and are not permitted to use your data for their own purposes.
• Legal and compliance obligations: Where required by applicable law or in response to a valid legal request, x44 may disclose data to relevant authorities. This includes cases involving suspected fraud, money laundering or other serious matters that x44 is obligated to report.

Any third party that receives personal data from x44 is required to handle it in a manner consistent with applicable privacy standards and the purposes for which it was originally collected. x44 does not share personal data for third-party marketing or advertising purposes.

6. Payment Data

Given that x44 handles real-money transactions in PKR, payment data deserves specific attention in this policy. Here is how payment information is handled:

When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or any other supported method, the transaction is processed directly through that payment provider's own secure system. x44 receives confirmation of the transaction and the associated amount, but does not store your full payment credentials on its own servers.

Withdrawal requests are matched against the payment methods previously used to deposit on your account. This is a security measure to prevent funds from being redirected to payment methods that have not been verified as belonging to you.

Transaction history – the record of amounts deposited and withdrawn, dates and payment methods used – is stored as part of your account record and is accessible from your account dashboard. This record is maintained for account management, dispute resolution and compliance purposes.

7. Cookies and Tracking Technologies

x44 uses cookies – small text files stored on your device – and similar technologies to support the operation of the platform. Here is what each type does:

Essential Cookies

These cookies are required for the platform to function. They manage your login session, keep you authenticated while you browse and ensure that your account settings are applied correctly. Without these cookies, the platform cannot operate. These cookies do not track your activity for marketing purposes.

Analytics Cookies

x44 uses anonymised analytics data to understand how users navigate the platform – which pages are visited most, where users spend the most time and where issues arise. This data is aggregated and does not identify individual users. It is used to guide platform improvements.

Security Cookies

Certain cookies help x44 detect and prevent fraudulent activity by identifying unusual patterns of access. These are a security feature and are not used for advertising or tracking across other websites.

Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect the functionality of the x44 platform and may prevent you from logging in or using certain features. For most users, the default browser settings with cookies enabled will provide the best experience on x44.

x44 does not use third-party advertising cookies or participate in cross-site behavioural advertising networks.

8. Data Retention

x44 retains personal data for as long as is necessary for the purposes for which it was collected, or for as long as required to meet applicable legal and compliance obligations. The following general guidelines apply:

• Active account data: Personal and financial data associated with an active x44 account is retained for the full duration of the account's activity.
• Closed account data: Following account closure, certain data – including transaction records and identity verification documents – may be retained for a defined period to meet legal, audit and dispute resolution requirements.
• Support communications: Records of support interactions are retained for a reasonable period to allow for follow-up and quality review, after which they are deleted or anonymised.
• Verification documents: Identity documents submitted for KYC verification are retained only for as long as the verification purpose requires and any applicable legal retention period demands.

When data is no longer required and no legal obligation applies, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Security Measures

x44 applies technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. Key measures in place include:

• Encryption in transit: All data transmitted between your device and the x44 platform is encrypted using TLS (Transport Layer Security).
• Access controls: Access to personal data within x44's internal systems is restricted to staff and systems that require it to perform their role. Access is logged and regularly reviewed.
• Secure payment handling: Payment credentials are handled through PCI-compliant third-party processors and are not stored directly on x44 infrastructure.
• Account security features: x44 supports strong password requirements and may prompt additional security checks when unusual login behaviour is detected.

No online platform can guarantee absolute security against all possible threats. While x44 takes reasonable and appropriate measures to protect your data, you also play a role in keeping your account secure by maintaining a strong, unique password and not sharing your login credentials with anyone.

10. Your Rights Over Your Data

As an x44 user, you have rights in relation to the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data x44 holds about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any of the personal data x44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic account details such as your contact number or email address can be updated directly from your account settings.
• Right to deletion: In certain circumstances, you may request that x44 delete personal data it holds about you. Note that deletion requests may not always be fulfilled in full where x44 has a legal obligation to retain certain data – for example, transaction records required for compliance purposes.
• Right to withdraw consent: Where processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to restrict processing: In certain circumstances, you may ask x44 to limit the way in which your personal data is used, for example while a dispute about its accuracy is being resolved.

To exercise any of these rights, contact the x44 support team via live chat in your account dashboard or the mobile app. We may need to verify your identity before processing a rights request to ensure that data is not disclosed or altered in response to requests from unauthorised parties.

11. Minors

x44 is an adults-only platform. Registration and use of the platform is strictly limited to individuals aged 18 and above. x44 does not knowingly collect personal data from anyone under the age of 18.

Age verification is part of the account registration process and may be reinforced through document-based verification at any stage of the account lifecycle. If x44 becomes aware or has reasonable grounds to suspect that an account holder is under 18, the account will be immediately suspended pending investigation. Any data collected from a confirmed minor will be deleted as promptly as is practically possible.

If you are a parent or guardian and believe that someone under 18 has created an account on x44, please contact the support team immediately so the matter can be investigated and resolved.

12. Changes to This Policy

x44 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top. For significant changes, we may also notify active account holders through the platform or via their registered contact method.

Continuing to use the x44 platform after an updated policy has been published constitutes your acknowledgement of the changes. We recommend reviewing this policy periodically to stay informed about how your data is being handled.

If any proposed change to this policy significantly affects how your data is used in a way that requires your active consent, we will seek that consent before the change takes effect.

13. Contact Us

If you have questions about this Privacy Policy, want to understand more about how your data is handled or wish to exercise any of your rights as described in Section 10, please get in touch with the x44 support team.

The fastest way to reach us is through live chat in your account dashboard or the x44 mobile app, which is available around the clock. For written enquiries:

For matters related to account security or responsible gaming tools, you can also visit the Responsible Gaming page or the FAQ for quick answers to common questions.